Frequently Asked Questions
Everything you need to know about your LILYGO® electronics and orders.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and wire transfers for bulk corporate orders.
Do you provide technical documentation for your ESP32 and LoRa boards?
Yes, we provide comprehensive technical support including schematics, pinout diagrams, and sample code via our official GitHub repository and documentation portal.
How long does international shipping take?
Standard international shipping typically takes 7-15 business days, while expedited shipping via DHL or FedEx usually arrives within 3-5 business days depending on your location.
What is your return policy for defective modules?
We offer a 30-day return policy for any manufacturing defects. Please contact our support team with your order number and a photo of the issue to initiate a replacement or refund.
Do you offer bulk discounts for commercial projects?
Yes, we offer tiered pricing for volume purchases. Please contact our sales department directly for a custom quote on wholesale quantities.
Are LILYGO® products CE and RoHS certified?
The majority of our development boards and modules are compliant with CE and RoHS standards. Specific certification documents can be requested through our customer service.